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Privacy Policy for Villa Esquina

1. Introduction

Welcome to Villa Esquina. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

By using our website (www.villaesquina.com), you agree to the collection and use of information in accordance with this policy.
 

2. Data We Collect

We may collect and process the following categories of personal data:

  • Personal Information: Name, email address, phone number, nationality, and any details you provide when making a booking.

  • Booking Information: Check-in/check-out dates, payment details (processed securely via third-party payment providers).

  • Website Usage Data: IP address, browser type, pages visited, duration of visit, and cookies (see Cookies section below).

  • Communication Data: Emails, messages, or inquiries sent via our website or other communication platforms.
     

3. How We Use Your Data

We use your personal data for the following purposes:

  • To Process Bookings: Managing reservations, payments, and customer support.

  • To Improve Our Services: Monitoring website performance and gathering feedback to enhance user experience.

  • To Comply with Legal Obligations: Reporting guest information to local authorities (if required by law).

  • Marketing (with Consent): Sending promotions, newsletters, or special offers (you can opt-out anytime).
     

4. Data Sharing & Third-Party Services

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Payment processors, booking platforms, property managers, and IT service providers that help us operate our business.

  • Legal Authorities: If required for compliance with the law, such as guest registrations with the Guardia Civil.

  • Marketing Partners: If you consent to receive promotional offers from our partners.

All third-party services comply with GDPR and process your data securely.
 

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Booking and transaction records: 6 years (for tax and legal compliance).

  • Guest inquiries: 1 year (unless required for follow-up services).

  • Marketing data: Until you withdraw consent.
     

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access & Correction: You can request access to your data and ask for corrections.

  • Data Deletion: You may request that we erase your personal data unless we need to retain it for legal reasons.

  • Restrict Processing: You can object to certain types of data processing.

  • Data Portability: You can request your data in a structured format.

  • Withdraw Consent: You can opt-out of marketing communications at any time.

To exercise your rights, contact us at info@villaesquina.com.
 

7. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience. These include:

  • Essential Cookies: Required for site functionality.

  • Analytics Cookies: To track visitor interactions and improve performance (e.g., Google Analytics).

  • Marketing Cookies: To personalize ads and offers (if applicable).

You can manage your cookie preferences in your browser settings.
 

8. Data Security

We implement security measures to protect your personal data from unauthorized access, alteration, or loss. However, no system is completely secure, and we encourage users to take their own precautions.
 

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.
 

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Villa Esquina
info@villaesquina.com

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